Account and general support
Email [email protected] from the address associated with your account. Include the relevant task or case reference, but never send passwords, full card numbers or one-time security codes.
Task and payment complaints
Use Task Support from the relevant task to report incomplete, missing or failed work. NEEDS may review task details, messages, photos, status history and submitted evidence. Payment questions can also be sent to [email protected].
Urgent safety
During an active task, use the Dangerous feature to create an urgent NEEDS safety case and open the local emergency-services dialer. For immediate danger in Malaysia, move to a safe place and call 999. NEEDS is not an emergency response service and cannot guarantee police or emergency response.
Privacy and deletion
Privacy requests: [email protected]. You can also use the public account-deletion page.