NEEDS TECHNOLOGY operates NEEDS and is responsible for the personal data described in this Policy. References to “NEEDS”, “we”, “us” or “our” mean NEEDS TECHNOLOGY.
Information we collect
- Account details such as name, email, phone number, profile photo and role.
- Identity, eligibility and helper-verification information.
- Task descriptions, categories, prices, schedules, photos, approximate and exact locations.
- Offers, selections, status updates, messages, support reports, evidence and ratings.
- Payment-adjacent records, payout status, refund and dispute information. NEEDS does not store full card details when payment providers handle them.
- Device, app, log, security, fraud-prevention and consent records.
How we use information
We use information to create accounts, match legal tasks, show relevant offers, protect exact addresses, process payments and payouts, provide chat and tracking, support users, resolve disputes, prevent fraud and illegal activity, improve the service, enforce policies and comply with legal obligations.
Location and address privacy
Helpers should see only an approximate task area before selection and secured payment. Exact address access is limited to the selected helper when needed for the task. Active-task location may be used for route, safety and support functions with the permissions disclosed in the app.
How we share information
Information may be shared with the customer or selected helper as needed for a task; with payment, identity, hosting, analytics, communications and security providers; with professional advisers; and with authorities or other parties when required or permitted by law, needed to protect rights and safety, or connected to a lawful corporate transaction.
Payment providers
Stripe or another disclosed provider may process payments, verification and payouts under its own terms and privacy notice. NEEDS receives transaction references, status and limited payment information needed to operate the marketplace and respond to disputes.
Retention
We keep information only as long as reasonably needed for the purposes described above, including account operation, settlement, tax and accounting, fraud prevention, safety, disputes, chargebacks, legal claims and regulatory obligations. Retention periods vary by record type and legal requirement.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or withdrawal of consent. You can update certain information in the app and request account deletion in-app or at n33ds.com/account-deletion. Some records may be retained where legally required or permitted.
Security and international processing
We use administrative, technical and organizational safeguards appropriate to the information and risk. No system is completely secure. Where data is processed outside Malaysia, NEEDS will use measures required by applicable data-protection law.
Children
NEEDS is not intended for children who cannot legally enter the applicable marketplace agreement. Age and guardian requirements will be enforced according to role, country and applicable law.
Contact
Privacy and personal-data requests to NEEDS TECHNOLOGY: [email protected]. Customer support: [email protected]. Legal correspondence: [email protected]. Website: n33ds.com.