NEEDS is operated by NEEDS TECHNOLOGY. References to “NEEDS”, “we”, “us” or “our” in these Terms mean NEEDS TECHNOLOGY.
1. Agreement
By creating an account, requesting a task, applying as a helper, making a payment or otherwise using NEEDS through n33ds.com or the NEEDS application, you agree to these Terms, the Privacy Policy, Community Guidelines, Prohibited Services Policy, Refund Policy and any role-specific agreement shown in the app. If you do not agree, do not use NEEDS.
2. Eligibility and accounts
You must provide accurate information, protect your account credentials and meet the minimum age and legal-capacity requirements applicable to your role and location. Helpers must complete required identity, eligibility and payout verification. You are responsible for activity performed through your account unless promptly reported as unauthorized.
3. Marketplace role
NEEDS provides technology that helps customers and independent helpers find and manage tasks. Unless expressly stated in a separate written agreement, helpers are not employees, agents or representatives of NEEDS. Users are responsible for deciding whether a task and the people involved are suitable, lawful and safe.
4. Legal tasks only
Only legal, safe and respectful requests are allowed. Users must follow all applicable laws, licensing rules, permits, professional restrictions and safety requirements. Prohibited requests may be blocked, removed, investigated or reported as described in the Prohibited Services Policy.
5. Posting and accepting tasks
Customers must describe the work, location, timing and price accurately. Helpers must review the request before applying. A task becomes assigned only after the customer selects a helper and any required payment is successfully secured. Users may not misrepresent qualifications, ratings, availability or task conditions.
6. Payments and fees
Customers authorize the displayed task payment and applicable charges. Unless a promotion or task-specific disclosure states otherwise, NEEDS charges a 20% platform fee on completed tasks and the helper receives 80%. Payment processing may be provided by Stripe or another disclosed provider. Users must not use NEEDS for money transmission, cash advances, disguised transactions or off-platform payment circumvention.
7. Completion, payouts and refunds
Customers should review work promptly and report material problems through task support. Helper earnings become eligible for the published weekly payout cycle after completion, customer confirmation and risk review. Refund eligibility is governed by the Refund Policy and applicable law. Chargebacks, fraud reviews, sanctions screening or payment-provider rules may delay settlement.
8. Safety and emergencies
NEEDS is not an emergency service and cannot guarantee police, medical or emergency response. In immediate danger, move to a safe place and contact local emergency services. Safety tools may create a NEEDS case and help open the local dialer, but do not replace contacting emergency services.
9. Content, ratings and conduct
You grant NEEDS the rights reasonably needed to host and process task descriptions, photos, messages, ratings and evidence for marketplace operation, support, safety and legal compliance. Content must be accurate, relevant and lawful. Manipulated ratings, harassment, discrimination, threats, exploitation and retaliation are prohibited.
10. Suspension and termination
NEEDS may restrict, suspend or close accounts to protect users, comply with law or payment-provider rules, investigate suspected abuse, address repeated serious poor performance, or enforce these Terms. Where appropriate, users may contact support to request review.
11. Disclaimers and liability
NEEDS is provided on an “as available” basis to the extent permitted by law. NEEDS does not guarantee that every user, task, offer, location, rating or outcome is accurate, available or suitable. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded, including applicable consumer protections.
12. Governing law, changes and contact
These Terms are governed by the laws of Malaysia, subject to any mandatory protections that apply to you. Material changes will be posted with an updated effective date and, where required, additional notice. Legal notices to NEEDS TECHNOLOGY may be sent to [email protected]. Support questions may be sent to [email protected].